ITIL® (Version 5) is the next evolution of the world’s most trusted best-practice framework for digital products and services. It provides practical, proven guidance to connect strategy, delivery, operations, customer experience, and governance in one end-to-end lifecycle, built for today’s digital-first, AI-driven organisations.

As customer expectations rise and technology changes faster than ever, organisations need to design, build, run, and continually improve digital products and services as one connected system. Leaders and practitioners need role-relevant skills that translate into measurable outcomes, not just theory.

ITIL (Version 5) puts outcomes and experience at the centre, aligning business and technology through a shared model that supports modern ways of working (including Agile and DevOps). It’s designed to be adaptable and compatible with previous ITIL practices, so organisations can build on existing capability while evolving how they deliver value.

Pink Elephant South Africa will offer the ITIL (Version 5) course suite as it becomes available. ITIL Foundation will be available from 12 February 2026, with the remaining courses scheduled through the first half of 2026. These courses have options to support different roles across IT, product, experience, and business leadership. We’ll deliver training through a public course schedule and self-paced online eLearning. If you have a team to upskill, bring us onsite. Our expert trainer can join you and your team at your place to deliver the latest ITIL (Version 5) courses, a great reason to bring everyone together.

We deliver ITIL training online and onsite (we come to you), so your teams leave equipped to apply ITIL (Version 5) in real-world environments.

Need to uplift your team’s knowledge and capability? Talk to us to discuss the right pathway and delivery option.

ITIL Foundation is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. It establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.

The Managing Professional designation requires completion of ITIL Foundation and the following modules: ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation. This stream develops advanced capability in product delivery, service management, experience management, and organisational improvement.

The Strategic Leader designation requires completion of ITIL Foundation, ITIL Strategy, and ITIL Transformation. This stream focuses on the alignment of digital strategy, governance, investment, and leadership within the modern enterprise.

ITIL Transformation is a core module in the ITIL (Version 5) qualification scheme. It is required for the Practice Manager, Managing Professional, and Strategic Leader designations. This module equips professionals to design, plan, and manage improvements across the service value system. ITIL Transformation only needs to be taken once, and the achievement applies across all designations.

AI Governance is the extension module within the ITIL (Version 5) qualification scheme. It focuses on responsible, ethical, and compliant adoption of artificial intelligence. The module addresses risk management, transparency, accountability, and regulatory considerations. The previous ITIL 4 extension modules are not included in the ITIL (Version 5) scheme.

ITIL Master is the highest designation within ITIL (Version 5). It is awarded to professionals who successfully complete the Practice Manager, Managing Professional, and Strategic Leader designations. ITIL Master recognises deep expertise and the ability to adopt and adapt ITIL in complex and diverse real-world environments, positioning professionals as strategic contributors to digital transformation.