Pink Elephant’s Service Desk solution can be provided as an offshore service, extending to our clients and even leaners, more accessible turnkey IT Support solution. This brings the added benefits of:
- A support function that is culturally matched to the client’s organisation and which is aligned according to working hours and time zones.
- High availability of support for any amount of time, tailored to the client’s unique requirements, 24 hours a day, where necessary.
- Remote device takeover and support across multiple platforms and operating systems using the very latest in remote control and support technology
- Collaboration with the client’s own technical and third-line support staff and the seamless upstream integration of ITIL® best practice processes and/or tools