To be successful, all of IT must adopt and adapt a common, synchronised way of delivering Services to simplify and accelerate productivity, and to improve efficiencies. This can be challenging as many IT organisations are currently organised around technology silos and do not adapt well to driving common processes across these disciplines. The thinking must change from ‘different technology silos’ to ‘services using different technologies’. This presents a fundamental change to the way people currently work and think. This key challenge highlights why ITSM Visioning is such an important step which should not be overlooked.
Establishing a Vision for any project is a major contributor to its success, as it provides a clear focus for the implementation and gives all participants a sense of direction. The stated and communicated Vision also provides a “flag” for all staff involved in the project to rally around, and helps to bring all stakeholders together around a common objective.
Pink Elephant have defined a service based upon pre-defined templates and deliverables which map to a formalised Project Plan and RACI Matrix for Visioning. The Pink Elephant project manager works in conjunction with the client to identify all the required stakeholders, roles, responsibilities and actions that are required to bring the Vision to fruition.
As well as project plans and templates, a number of presentations and awareness sessions are hosted to support the communication process. An ITSM Visioning Workshop provides the central focus for defining the Vision and identifying the desired future state of the IT organisation.
The final output from this stage of the Roadmap is a Vision Strategy document which should be presented to the Project Board to obtain permission to proceed to the next stage of the project.