ITIL Process Re-Engineering
Pink Elephant can assist you in accelerating your ITIL Process Re-Engineering initiative, and generate some quick wins that are highly visible to your business and customers. Whether you have an existing process in place, or an informal set of operational activities, our facilitated workshop approach is a practical, fast and effective way of identifying issues, bottlenecks and areas for process improvement.
Your existing process activities will be compared against good practice ITIL processes, but we will also examine what is required for you to meet ‘your’ business requirements – in other words, adapting ITIL to your needs and not the other way around. Within the workshop setting we will examine your customer requirements from the process and analyse each part of the process, looking for efficiencies and setting you on the path to continuous improvement. With the help of our IT Service Management experts, we will design a leaner, more efficient and effective process with you.
A Pink Elephant Expert Service Management consultant will facilitate the workshop at a location of your choice. They will deliver information to support the effective review of the existing process and provide best practice expertise in improvements that can be made. They will utilise our standard tool kit of process information that includes:
- Process Overview
- High Level Design
- Detailed Design
- Process Flow Charts
- Management Information – CSFs, KPIs, etc.
- RACI Matrix
- Job Descriptions
- Tool Requirements
- A Project Charter
If you understand the need for good process, you will hopefully already understand the key benefits an ITIL approach will bring. Aside from a common language and common approach, which aids communication across technical silos, it also promotes defined, documented, repeatable and auditable working practices.