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Change Management
service automation framework
Automation and application services

Customer Experience Management

CEM Solutions

The Pink Elephant Customer Experience Management engine, built on the Mendix app platform, is a web-based solution designed to improve and maintain customer relations and CSAT (Customer Satisfaction) scores by enhancing their service experience in customer oriented industries such as telecommunications and technology support.

Additional features:

  • Single view per customer – all data in one place
  • Advanced analytics engine – identify risks and faults before they happen
  • Integrates with existing systems to source customer data for single overview
  • Task-driven workflow module and user task allocation
  • Pro-actively alerts customers or users through a channel of their preference (e.g. SMS, Email) when and if additional services are available or in case of service disruptions etc.
  • Browser-based application supporting mobile; can be hosted in the cloud or on premise
  • Customised based on your industry

If you would like a free demonstration of the Pink Elephant Customer Experience Management engine, please fill out the contact form on this page.

Contact Form

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Download our Automation & Application Development factsheet here:


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