The Pink Elephant Customer Experience Management engine, built on the Mendix app platform, is a web-based solution designed to improve and maintain customer relations and CSAT (Customer Satisfaction) scores by enhancing their service experience in customer oriented industries such as telecommunications and technology support.
- Single view per customer – all data in one place
- Advanced analytics engine – identify risks and faults before they happen
- Integrates with existing systems to source customer data for single overview
- Task-driven workflow module and user task allocation
- Pro-actively alerts customers or users through a channel of their preference (e.g. SMS, Email) when and if additional services are available or in case of service disruptions etc.
- Browser-based application supporting mobile; can be hosted in the cloud or on premise
- Customised based on your industry
If you would like a free demonstration of the Pink Elephant Customer Experience Management engine, please fill out the contact form on this page.
Download our Automation & Application Development factsheet here: