ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The course

ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:

– Organisational Change Management
– Communication
– Measurement and Metrics.

Target group
Knowledge Objective

  • The ITIL® Practitioner guidance follows 9 Guiding Principles:
  • - Focus on value
  • - Design for experience
  • - Start where you are
  • - Work holistically
  • - Progress iteratively
  • - Observe directly
  • - Be transparent
  • - Collaborate
  • - Keep it simple

ITIL® Practitioner is worth three credits towards the ITIL Expert qualification

Prior knowledge

ITIL® Foundation


3 days. -

Generic course information

Develop by a dedicated team of IT professionals, ITIL® Practitioner is the new follow on from ITIL® Foundation that builds on the ‘what’ and the ‘why’ and gives users the know-how to identify and deliver improvement initiatives in the workplace.

Examination requirements

This course prepares participants for the examination leading to the ITIL® Practitioner Certificate. A 105-minute open book (The official ITIL® Practitioner Best Practice publication only) exam is scheduled at the end of the course. It consists of multiple choice questions based on scenarios that the candidates will be familiar with from attending the course. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate. Successful candidates who pass the ITIL Practitioner Exam receive 3 credits towards the ITIL Expert Certification.


Training costs: R 5804,-
Exam fees: R 3696,-


All prices include lunch, coffee and tea. Price is excluding VAT.

Course dates and locations

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  • Start date Type Day Location Pricing Register Timetable
  • 01-11-2017 Classroom Wednesday Joburg R 5804