Cherwell IT Service Management
Cherwell Software Overview
An evaluation of key market players in the IT Service Support Management Industry. The visual Magic Quadrant which offers graphical competitive positioning of four types of technology providers.
Cherwell Service Management® (CSM) delivers IT service management (ITSM), business and workforce enablement. The CSM platform, featuring codeless configuration and 11 PINKVerify™ ITIL®-certified processes, empowers IT departments to provide amazing service and even go beyond ITSM. Choose your device with the CSM browser client, desktop client and native mobile applications for Android™ and iOS®. CSM’s interactive self-service portal offers your customers the convenience they expect. Rely on one of the highest availability cloud infrastructures in the industry or deploy on-premise – and switch anytime. Cherwell’s flexible, straightforward licensing and pricing model puts you in control.
Business Intelligence & Multidimensional Reporting
Experience premium business value dashboards at your fingertips—the right information at the right time—with automatic updates. Leverage CSM for multidimensional reporting and configurable alerts and drilldowns, generating the right reports for everyone in your organisation. All employees can use Dashboard Viewer and see others’ data without consuming a license.
CBAT – Codeless Business Application Technology
Highly configurable, flexible and infinitely codeless, CSM can do business the way you do business. Anyone can code with no scripting required. Design and build your own advanced ITSM system—or just order CSM out-of-the-box. As your organisation grows, CSM can transform your corporate help desk into an IT service management powerhouse.
Cherwell Mobility Solution
Rely on anytime, anywhere access via mobile browser and native iOS® and AndroidTM to manage your business. With the power of CSM, it’s like having an on-demand business GPS in your pocket; make decisions and manage by exception from anywhere. Our Cherwell application is the only native iOS® and AndroidTM app in ITSM specifically designed for IT technicians.
Cherwell mergeable applications (mApp™ solutions) are an easy way to extend the CSM platform. Easily add advanced capabilities such as: IT project tracking, release management, risk management, facilities management, or human resources into existing CSM installations without writing any code. Future upgrades are seamless and will not break your configurations. The mApp Exchange is driven by the community and collaborates with other Cherwell community. The deployment is quick and can be implemented without writing code.